REBUILDING TECHNOLOGY PTE. LTD. (hereinafter referred to as “DiDi” or the “Company”), a company duly established according to the laws of Singapore, having its office at 163 Tras Street #03-01 Lian Huat Building Singapore (079024).

DiDi and its affiliates through the application named “DiDi Food” provide mobile applications and related services, which enable Users to arrange and schedule logistics and delivery services regarding goods, food and beverages from third party providers and restaurants under agreement with DiDi or its affiliates (hereinafter referred to as the “Services”) on DiDi Food and DiDi’s relevant websites. Any User who is accessing, browsing or using DiDi Food and DiDi’s relevant websites in order to receive the delivery services which includes the delivery of goods, food and beverages from Delivery Partners is hereinafter referred to as the “User”.

The Privacy Policy of DiDi Food (hereinafter referred to as the “Privacy Policy”), together with the Terms and Conditions of Use of DiDi Food, sets out the basis on which the collected Personal Information will be processed.

Please read this Privacy Policy to understand the views and practices regarding the User’s Personal Information and how the data will be treated. By accessing or browsing DiDi Food, the User hereby agrees to accept the Privacy Policy.

Please carefully read the Privacy Policy, fully understand and agree to it before using DiDi Food. If the User does not agree to any item herein, the User should stop using DiDi Food immediately. When the User starts using DiDi Food, the User has agreed that DiDi can collect, disclose, store, use, process, share, transfer and protect the User’s Personal Information in compliance with this Privacy Policy.

1. Processing of the Personal Information

DiDi Food is owned and operated by DiDi and its affiliates. DiDi may obtain, disclose, use, process, store and transfer the User’s Personal Information and will process and treat the User’s Personal Information in accordance with the Privacy Policy and the Law.

2. Collection of the Personal Information

2.1 DiDi may collect the Personal Information, including but not limited to:

i. Personal Information

The User may need to provide his/her name, mobile phone number, email address and other relevant Personal Information on DiDi Food. DiDi will recognize the User’s identity and provide the User with Services on DiDi Food.

DiDi collect such information by laws and regulations for personal and property safety of the User. If the User does not provide such information, the User may fail to fully access the Services of DiDi Food.

ii. Information that the User may Provide

The User may provide, among other, his/her photograph, resident address, and other Personal Information at his/her discretion.

iii. Location

DiDi will collect the User’s location information when DiDi Food is running in the foreground (the application open and on screen) or background (the application open but not on screen) of the User’s device. DiDi will obtain the User’s location through IP address, GPS and other sensors that provide relevant information (such as providing DiDi with nearby devices, Wi-Fi access points, and base station information) for better providing the Services.

iv. Call information

DiDi may record and collect the content of the calls and the messages that the User makes through DiDi Food, including but not limited to the duration of the call and the mobile phone number of the communicated parties. DiDi keeps the aforesaid information through call recording, so as to verify the facts and handle complaints in case of disputes or safety accidents of the User.

v. Order and transaction status

DiDi may record the User’s orders and transactions status. DiDi collects such information by laws and regulations for the User’s personal and property safety, and evidence for disputes.

2.2 Rating information

The User can evaluate the Appointed Delivery Partner anonymously on DiDi Food, in case the User includes during such process his/her Personal Information, it may be disclosed to the Appointed Delivery Partner.

2.3 Financial Data

DiDi may collect the User’s Financial Data to collect from and distribute money to the User’s appointed account, and for any other purpose related to providing the Services.

2.4 Customer Service

When the User contact the customer service team, DiDi will record the User’s call information, the User’s comments or suggestions, the name and contact information and other information provided by the User through call recording and manual input manner, so that DiDi can handle the disputes, solve the problems or give the User feedback. If the User refuses DiDi to collect such information, it may result in that our customer service team may not be able to handle and solve the disputes, but it does not affect the User’s use of the core business functions of DiDi Food.

2.5 Data Analysis

In order to improve the Services of DiDi Food, DiDi will collect the User’s logging information, the search content, IP address, device information (including device model, device identification code, operating system and telecommunication operator), location, thus providing the User with more personalized and convenient services. DiDi will use the browser storage mechanism and data cache to collect and store information on the User’s device.

2.6 Third-party Services

During the course of the User’s use of the third-party services, DiDi will collect (including the information provided by the User and the information recorded by the system) the User’s necessary Personal Information and share it with the third party providing such services, so that the third party can provide the User with the appropriate services. If the User refuses collection and sharing of such information, the User may not be able to use the third-party services through DiDi Food, but it does not affect the User’s use of the core business functions of DiDi Food.

3. Device Permissions

3.1 DiDi Food may request some of the User’s device permissions. The User is deemed to grant device permission of Internet accessing when he/she accesses or uses DiDi Food.

3.2 The User can choose to close some or all of the permissions in the device, so as to prevent DiDi from collecting the corresponding Personal Information. For different devices, the permissions display manner and closing manner may be different, please contact the device and system developers for details.

4. Storage of the Personal Information

4.1 Storage period of the Personal Information

i. DiDi will keep the User’s Personal Information continuously while he/she is using the services of DiDi Food.

ii. When the User cancels the DiDi Food account, DiDi will preserve the User’s Personal Information for personal and property safety of the User, unless the User expressly requests DiDi not to do so, or applicable laws and regulations stipulate otherwise.

iii. If the User wants to delete his/her Personal Information, he/she may contact the customer service to submit the deletion application. DiDi will delete his/her Personal Information subject to applicable laws and regulations within a business reasonable amount of time.

i. The User’s Personal Information collected by DiDi will be transferred and stored in data centers in Mexico, U.S. or any other places as appropriate and in accordance with applicable laws and regulations, which are controlled by DiDi and its affiliates.

5. Use of the Personal Information

5.1 The User fully acknowledges and agrees that the User’s Personal Information will be used in the usage scenarios which are clearly stated in the clause “Collection of the Personal Information”.

5.2 The User fully acknowledges and agrees that the User’s Personal Information may be used in the usage scenarios which are directly or reasonably related to the purposes stated in the clause “Collection the of Personal Information”:

i. The User fully acknowledges and agrees that DiDi may analyze Personal Information to provide the User with a more personalized and convenient service.

ii. The User fully acknowledges and agrees that DiDi may design, develop and promote new products and services based on User’s Personal Information statistics.

iii. The User fully acknowledges and agrees that DiDi may analyze the User’s Personal Information and share such statistics with the public or the third party to the purpose of providing the Services.

iv. The User fully acknowledges and agrees that DiDi will send the User information and notifications through various channels, including but not limited to the verification code, the necessary pushed notifications when using the products or services, the news about the services of DiDi Food, as well as marketing activities and special promotion information, and the promotional information of third parties in cooperation with DiDi Food, or other content that the User may be interested in. If the User do not wish to continue receiving the aforesaid information, the User may unsubscribe it.

5.3 In case DiDi use the User’s Personal Information beyond the scope which is directly or reasonably related to the purposes stated in the Privacy Policy, DiDi will further inform the User.

6.1 The User fully acknowledges and agrees that DiDi will keep the User’s Personal Information confidential in accordance with relevant laws and regulations. DiDi will not share the User’s Personal Information with other people except the following situations:

i. The User fully acknowledges and agrees that DiDi may share the User’ Personal Information for the pursuit of commercial legit purposes to its affiliates and subsidiaries.

ii. The User fully acknowledges and agrees that DiDi may share the User’ Personal Information to third parties to provide the Services through DiDi Food to the User. For example, DiDi may share information of the User with the Appointed Delivery Partner, may include the User’s telephone number and the other Personal Information which required by DiDi Food.

iii. The User fully acknowledges and agrees that DiDi provide reciprocal services with other cooperative third party service providers (hereinafter referred to as the “Cooperative 3rd Parties”). In order to improve the Services, DiDi may share the User’s Personal Information with the affiliated company and Cooperative 3rd Parties.

iv. The User fully acknowledges and agrees that DiDi may transfer the User Personal Information to vendors, service providers, and other partners who globally support DiDi’s business, such as providing technical infrastructure services, analyzing how DiDi’s services are used, measuring the effectiveness of services, providing customer service, or facilitating and processing payments. These partners shall adhere to strict confidentiality obligations in a way that is consistent with the Privacy Policy and the agreements DiDi entered into with them.

v. When the User uses the third-party services through DiDi Food, the User fully acknowledges and agrees that DiDi will share the User’s Personal Information with the third party who provides the services.

vi. In order to protect the legitimate rights and interests of the User, the User fully acknowledges and agrees that DiDi may provide the interested parties with the information necessary to resolve transaction disputes.

vii. The User fully acknowledges and agrees that DiDi may transfer the User’s Personal Information to administrative or judicial authority according to applicable laws or regulations.

viii. As required or permitted by applicable laws or regulations, the User fully acknowledges and agrees that the User’s necessary Personal Information may be provided for the protection of the public interest.

ix. Other situations that permitted by the User.

6.2 DiDi will not provide the User’s Personal Information to any third party that is not stipulated in the Privacy Policy, unless DiDi obtain the User’s consent. DiDi will enter into a strict confidentiality agreement with the third party with whom DiDi share the User’s Personal Information, requesting them take necessary confidential and security measures to process the User’s Personal Information.

6.3 DiDi will keep the User’s Personal Information confidential in accordance with relevant laws and regulations. DiDi will not publicly disclose the User’s Personal Information unless the User has given his/her explicit consent or authority in advance, or as required by law.

6.4 In the event of acquisition, merger, reorganization and other changes, DiDi will require its successor to comply with the Privacy Policy. If the successor needs to change the purpose of usage of the Personal Information, the successor shall obtain the User’s explicit consent in advance.

7. Use of the Financial Data

For clarification, notwithstanding any term and clause in the Privacy Policy to the contrary, DiDi will not transfer the User’s Financial Data to any third party other than the service providers to conduct payment processing or any other applicable financial service.

8. Rights of the User

8.1 Access

The User can access Personal Information on DiDi Food in the following ways:

i. Account

The User can access the User’s Personal Information and other information provided by the User through the User’s account on DiDi Food.

ii. Order.

The User can access the order and transaction status on DiDi Food.

iii. Wallet

The User can access the payment method, payment record and other information through the wallet feature of DiDi Food.

8.2 Rectification

The User has the right to make corrections or updates of Personal Information. The User may correct or modify his/her Personal Information on DiDi Food by submitting his/her correction application to the customer service team or by the following manners:

i. Account

The User can correct or modify the User’s Personal Information through the User’s account on DiDi Food.

ii. Setup

The User can correct or modify the password and other information through the setup feature of DiDi Food.

iii. Wallet

The User can correct or modify the Financial Data and other information through the wallet feature of DiDi Food.

8.3 Opposition

DiDi will protect the User’s right to withdraw the User’s consent in the following ways:

i. The commercial information sent by DiDi Food will describe the specific unsubscribing manner, and the User can withdraw the User’s consent through the unsubscribing manner described in the commercial information.

ii. The User can withdraw the User’s authorization to access the User’s Personal Information to DiDi through the device's setup feature to close the corresponding device permissions (including location, address book, photo, microphone, camera, notification, etc.).

iii. The User can also withdraw part of the authorization by canceling bank card binding, deleting information, etc.

When the User withdraws his/her consent or authorization, DiDi may not continue to provide the User with the services corresponding to the withdrawn authorization. However, the User’s withdrawal of consent or authorization does not affect the processing of Personal Information based on his/her consent prior to the withdrawal.

8.4 If the User is unable to access, rectify, cancel or delete his/her Personal Information and withdraw the User’s consent, the User can contact the customer service team online or by phone through the customer service feature of DiDi Food.

9.1 When the User shares the User’s location, order or other Personal Information with other people, third-party service providers, or use such information in combination with the third-party services, or use the third-party service links, the User may disclose the User’s Personal Information or allow the third party to access the User’s Personal Information.

9.2 We recommend that the User read the privacy statement of such social networks or third-party service providers to understand how they process the User’s Personal Information. The User should be responsible for the consequences of providing or sharing the User’s Personal Information with the third party or other people when using third-party services, and the corresponding responsible party should assume the responsibilities to the extent permitted by law.

9.3 When the User publicly share any information on DiDi Food, anyone can view or access such information when using DiDi Food, such as the photos, reviews and other information uploaded by the User on DiDi Food. As the information voluntarily shared by the User when using our services may involve the Personal Information about the User or other people, the User should choose carefully and assume the User’s own responsibilities.

10. Changes

10.1 In case of the following changes of DiDi Food, DiDi will timely make the corresponding amendments to the Privacy Policy:

i. Changes of the business functions of DiDi Food.

ii. Changes of the User’s Personal Information usage rules.

iii. Changes of DiDi’s contact information and complaint channels.

iv. Other changes which may affect the User’s Personal Information security or the User’s privacy rights.

10.2 DiDi will not reduce the User’s rights under the Privacy Policy without the User’s explicit consent.

10.3 Unless otherwise specified, the revised Privacy Policy will take effect from the date of publication.

11. Definition and Scope of the Personal Information

11.1 Personal data refers to the data which can identify the personal identity of a natural person, alone or together (hereinafter referred to as “Personal Data”), if applicable, herein involves, but not limited to name, mobile phone number, photograph, address, location, logging information, search content, device information, telecommunication operator and IP address.

11.2 Financial data refers, but not limited to, credit or debit card information or any other payment method information, bank accounts, invoice records, payments records, credit bureau records, payment receipts, tax information, financial records and any other financial information that might be relevant for DiDi to provide the Services (hereinafter referred to as “Financial Data”, and together with “Personal Data” referred to as the “Personal Information”).

11.3 If the User does not provide any of the Personal Information as required, they may fail to access all or part of the Services.