Anti-Fraud Policy
This Anti-Fraud Policy (this Policy) is intended to serve as a guide to users of the DiDi Mobility (Australia) Pty Ltd ACN 623 144 963 in Australia and/or DiDi Mobility (New Zealand) Limited (company number 8037474) in New Zealand (individually and collectively (as applicable) DiDi) app and platform (DiDi App). It provides examples of the types of events that may be considered to be fraudulent and/or dishonest behaviour and provides guidance as to how such complaints or investigations may be addressed.
We treat all complaints or investigations of fraudulent or dishonest activity seriously and will take appropriate steps to address such complaints.
This Policy is intended to help to maintain a service standard and protect DiDi’s reputation, for the mutual benefit of both DiDi and the DiDi community including you.
Please be aware that the actions proposed in this Policy are for reference only. DiDi may, in its sole discretion, propose any other actions that are consistent with DiDi’s culture and policies, and reasonable in the circumstances.
In this Policy, a fraud case means a scenario where DiDi has determined that a driver, passenger and person who require delivery of packages (User) has engaged in dishonest or fraudulent conduct.. Please be aware that this Policy is not intended to provide an exhaustive list of all fraudulent events.
Drivers should also be familiar with DiDi’s Driver Suspension and Disqualification Policy, Complaint Handling Policy, Delivery Rules and any terms and conditions applicable to any promotion. Passengers should also be familiar with the Delivery Rules and any applicable terms and conditions for any promotion.
DiDi may from time to time revise and update this Policy. This Policy is published on our website and is available in our mobile applications. We encourage you to review this Policy regularly to ensure you are familiar with the current version.
Last update: February 2021